Privacy Policy AceWin Slot —
Protection of Your Personal Data

1 Introduction and Scope of This Policy

AceWin Slot ("we", "the platform" or "AceWin") respects the privacy of every user and is committed to protecting the personal information you share with us. This Privacy Policy outlines our data management practices and explains your rights as a platform user in Malaysia.

This policy applies to all information we collect through the AceWin Slot website, mobile app, and any related services we offer. This includes information you provide directly, information we collect automatically when you use the platform, and information we receive from trusted third-party sources.

We process your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. Our commitment is to ensure every piece of data we hold is managed transparently, securely, and responsibly.

2 Types of Personal Data We Collect

AceWin Slot collects various categories of data depending on how you interact with our platform. Below is a summary table of the types of data collected:

We only collect data necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless required by law.

3 Purpose of Data Collection and Processing

AceWin Slot uses your personal data for lawful and transparent purposes. We will not process your data beyond the scope of the purposes stated below without obtaining your consent first.

• Account Management: To create and maintain your account, process registration, and ensure login security.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering (AML) legal requirements in force in Malaysia.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions efficiently and securely.
• Service Delivery: To provide access to games, promotions, and all platform features you use.
• Platform Communications: To send account notifications, security alerts, promotional updates, and customer support responses.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
• Platform Improvements: To analyze usage patterns in order to improve user experience, platform performance, and service offerings.
• Legal Compliance: To fulfill the legal and regulatory obligations imposed on us as an online gambling platform operator.

4 Data Sharing with Third Parties

AceWin Slot does not sell or rent your personal data to any party for marketing purposes. However, in the normal course of platform operations, there are limited situations where we need to share data with carefully selected third parties:

• Payment Providers: Required transaction information is shared with licensed payment processors to complete your deposits and withdrawals securely.
• Game Providers: Minimum required data is shared with game software providers to enable you to access and play games on the platform.
• Identity Verification Services: KYC data is shared with accredited identity verification service providers for verification purposes only.
• Legal Authority: We will disclose data when required by law, court order, or a valid request from Malaysian government authorities.
• IT Service Providers: Third parties assisting with server hosting, cybersecurity, and platform analytics are bound by strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than the specified services.

5 Data Security Measures

Your data security is a responsibility we take seriously. acewin slot invests in industry-grade security infrastructure to ensure your data is always protected:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Multi-layered firewall systems and intrusion detection (IDS/IPS) active 24 hours a day.
• Role-based access control — only staff who require access to specific data to perform their duties are permitted.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Two-factor authentication (2FA) is available for user accounts as an additional layer of protection.
• Encrypted data backups are stored at a separate secure location for disaster recovery.
• Regular security training for all staff who handle user data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% free from cyber threats. We therefore also encourage you to safeguard your own account by using a strong password and enabling available security features.

6 Use of Cookies and Tracking Technologies

AceWin Slot uses cookies and similar tracking technologies to enhance your platform experience, analyse usage patterns and deliver more relevant content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled as they are essential to platform operations.
• Preference Cookies: To save your settings and preferences such as preferred language and display settings for a more personalized experience.
• Analytics Cookies: Helps us understand how users interact with the platform — most visited pages, time spent, and navigation patterns — for continuous improvement.
• Security Cookies: Used to detect suspicious activity, prevent fraud and ensure the security of your login session.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold. We are committed to facilitating the exercise of these rights:

To exercise any of the above rights, contact our privacy team via customer support. We may need to verify your identity before processing your request to ensure the security of your data.

8 Data Retention Period

AceWin Slot retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure for audit purposes.
• Financial Records and Transactions: Retained for a minimum of 7 years in line with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained in accordance with applicable legal compliance requirements, typically 5 to 7 years after the business relationship ends.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Support Communication Data: Retained for 2 years for reference and service quality improvement.

When data is no longer needed, we will securely delete or destroy it using industry-approved methods to ensure it cannot be recovered or reused.

9 Changes to This Privacy Policy

AceWin Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. We are committed to keeping you informed of any material changes.

• Material changes to this policy will be communicated via a prominent notice on the platform's homepage or by email to your registered address, at least 14 days before taking effect.
• The "Last Updated" date at the top of this page will always reflect the most recent date this policy was amended.
• Continued use of the platform after the effective date of any changes is considered acceptance of the amended policy.
• It is your responsibility to review this page periodically to stay informed of how we manage your data.

If you disagree with any changes to this Privacy Policy, you have the right to stop using the platform and request account closure. Any valid balance in your account will be returned in accordance with our standard procedures.

10 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.